The Hospitality Hangout
Join Michael Schatzberg aka Schatzy (The Restaurant Guy) and Jimmy Frischling (The Finance Guy) on The Hospitality Hangout as they explore hospitality, food service, and investment trends while connecting with industry leaders. Each week, receive insider insights and funny stories that shape the hospitality landscape. They live at the intersection of hospitality, food service, technology, and investment, connecting the biggest players and boldest ideas shaping the industry. Each week, they serve up funny, informative, and wildly entertaining conversations with the insiders who are leading a new era of hospitality. From emerging brands and breakthrough tech to industry trends and restaurant success stories, no topic is off the table. It’s where the who’s who of hospitality hangs out – packed with expert insights, laugh-out-loud moments, and must-know trends that keep you ahead of the game. 🍽️ Tune in, grab a drink, and let’s talk shop! 🚀
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Welcome to the Hospitality Hangout
Join Michael Schatzberg (The Restaurant Guy) and Jimmy Frischling (The Finance Guy) on The Hospitality Hangout for bold, hilarious, and insight-packed conversations with the power players redefining hospitality. From hot trends and tech breakthroughs to behind-the-scenes stories, no topic is off the table.
Recent Episodes
157
Sept. 10, 2026
How GOODLES Made Mac and Cheese for Grown-Ups | Foodfluencers
Jen Zeszut, co-founder and CEO of GOODLES, joins Hospitality Hangout’s Foodfluencers series to talk about making boxed mac and cheese for grown-ups. From more than 100 investor nos to Ryan Reynolds, Blake Lively, bold packaging, protein, fiber, prebiotics, 21 nutrients from plants, Target, Costco, Whole Foods, Amazon, and millions of new customers, Jen shares how GOODLES is bringing adults back to the mac aisle. Mac is back, baby.
156
Sept. 8, 2026
Jo Lambert on Olo’s Big Bet to Give Restaurants Their Guests Back
Olo COO Jo Lambert joins Hospitality Hangout to talk about the future of online ordering, loyalty, guest data, and the Olo App. This episode gets into second-party ordering, commission-free orders, Spendgo, AI, personalization, ghost kitchens, drone delivery, and how Olo is helping restaurants keep control of the guest relationship.
155
Sept. 2, 2026
Hospitality Insiders: Nadeem Bajwa’s Journey From Pizza Delivery to Franchise Empire
Hospitality Insiders is a special segment inside Hospitality Hangout for deeper conversations with the people who own, operate, and scale restaurants. In this episode, Jimmy Frischling sits down with Nadeem Bajwa of Bajco Group to talk Papa Johns, franchise growth, delivery, technology, construction, people, and the discipline of running one restaurant hundreds of times.
154
Sept. 1, 2026
The Friday Feeling: Inside TGI Fridays’ Comeback
Ray Blanchette joins Hospitality Hangout to talk about capturing the Friday Feeling and rebuilding TGI Fridays for its next chapter. From potato skins and Jack Daniel’s ribs to menu upgrades, bar flair, off-premise, Olo, social media, mocktails, global growth, and the return of casual dining, this is the TGI Fridays comeback story.
153
Aug. 27, 2026
The 2 P.M. Snack Brand Taking Over Grocery Shelves
Jake Karls of Mid-Day Squares joins Hospitality Hangout to talk about the chocolate bar built for the 2 p.m. crash and the content strategy that made the brand impossible to ignore. From a condo kitchen to thousands of grocery stores, Jake shares how Mid-Day Squares used storytelling, social media, founder drama, Hershey buzz, food influencers, and loyal fans to turn functional chocolate into a movement.
152
Aug. 25, 2026
The SONIC Way: Custom Drinks, Drive-Ins and Doing It Their Way
SONIC Brand President John Kelly joins Hospitality Hangout to talk custom drinks, dirty soda, drive-in culture, SONIC ice, tots, loyalty, AI, and why SONIC still feels different after more than 70 years. This one is about nostalgia, weirdness, beverages, and building a QSR brand that knows exactly what it is.
Recent Blog Posts
Sept. 10, 2026
Loyalty Program ROI 2026 FAQ: Answers to Restaurants' Top Rewards Questions
Every operator weighing a rewards program asks the same underlying question: does it actually pay for itself? This FAQ tackles the real questions restaurant owners are searching in 2026 about loyalty program ROI 2026 — the revenue lift, the retentio…
Sept. 10, 2026
AI Order Accuracy FAQ: Your Top Questions About Restaurant Voice AI Answered
Voice AI is the most-asked-about technology in quick service right now, and almost every question circles back to the same worry: can the bot actually get the order right? This FAQ answers the real questions operators are searching in 2026 about AI …
Sept. 10, 2026
Loyalty Personalization Strategy for 2026: Turning Guest Data Into Repeat Visits
The points-for-everyone punch card is dying, and 2026 is the year its replacement went mainstream. A loyalty personalization strategy — using real order data to tailor offers, timing, and rewards to each guest — has become the dividing line between …
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