In this Hospitality Hangout Short, David Meltzer shares his take on what makes customer service in the restaurant industry truly unforgettable. From mindset to execution, Meltzer lays down the keys to building lasting guest relationships and delivering 5-star hospitality every time.
In this powerful episode of Hospitality Hangout, we sit down with David Meltzer — Chairman of the Napoleon Hill Institute, renowned business coach, investor, 3x best-selling author, and former CEO of Leigh Steinberg Sports & Entertainment (yes, the inspiration for Jerry Maguire). David isn’t just a titan in the boardroom…
Michael Ungaro started at the family seafood market—and ended up a TV star! 🎣✨ Discover his journey from helping his dad at San Pedro Fish Market to starring in Amazon Prime’s hit show "Kings of Fi$h." Catch the full interview on Hospitality Hangout! #KingsOfFish #SanPedroFishMarket #HospitalityHangout
In this episode of Hospitality Hangout, hosts Michael Schatzberg, "The Restaurant Guy," and Jimmy Frischling, "The Finance Guy," sit down with Michael Ungaro, CEO and third-generation owner of the iconic San Pedro Fish Market, featured in Amazon Prime’s hit show "Kings of Fi$h." Ungaro shares his remarkable journey transforming a…
In this episode of Hospitality Hangout, Michael Schatzberg, “The Restaurant Guy,” and Jimmy Frischling, “The Finance Guy,” are joined by Mike Smith, Chief Brand Officer of Moe’s Southwest Grill, for a high-energy conversation packed with hospitality insights, real-world hospitality stories, and brand-driven restaurant transformation. Mike shares how Moe’s is leaning…
Big Chicken Joins Craveworthy Brands – Here’s What No One Else Is Telling You! On this episode of Hospitality Hangout, we explore the latest hospitality trends, strategies, and brand experiences with industry leaders Gregg Majewski and Josh Halpern. They take us behind the scenes of Big Chicken’s exciting move to…
🌯 Moe’s Rewards, brand power, and bold hospitality strategies—Mike Smith, Chief Brand Officer at Moe’s Southwest Grill, spills it all! In this episode of Hospitality Hangout, we dive into: 🔥 How Moe’s Rewards is driving guest loyalty 🔥 The power of restaurant branding in fast casual 🔥 Bold moves that…
Shaq’s secret ingredient? FUN. Discover how Shaquille O'Neal uses humor, personality, and good vibes to turn Big Chicken into an unstoppable brand empire.
Wil Brawley went from busboy to banker—or so he thought! 😂 After realizing banking lacked good scheduling (thanks, Bank of America!), Wil created ScheduleFly. Here’s his hilarious entrepreneurial journey. Watch Wil’s full story on Hospitality Hangout! #ScheduleFly #EntrepreneurLife #Hospitality #Humor
Do restaurants shape our neighborhoods? 🍽️ Wil Brawley of ScheduleFly says YES—restaurants aren't just about food; they're the heart and soul of communities. Here's why. Catch the full episode on Hospitality Hangout! #RestaurantCommunity #ScheduleFly #HospitalityHangout #CommunityBuilding
El Pollo Loco CEO Liz Williams reveals why fans are OBSESSED with their sauces! 🔥🌶️ From loyal customers to viral sauce debates, find out what makes these flavors so legendary. Catch Liz’s full interview on Hospitality Hangout! #ElPolloLoco #SauceBoss #HospitalityHangout #CultFandom
Liz Williams started a paper route in 6th grade—little did she know she was already on her way to CEO! 📈🐔 Hear the inspiring (and hilarious) story of how Liz turned early entrepreneurial hustle into becoming CEO of El Pollo Loco. Watch the full conversation on Hospitality Hangout! #ElPolloLoco #HospitalityHangout…
Jimmy had ONE job! 😂 When Jeopardy asked about the famous Portland doughnut brand with the slogan "The Magic is in the Hole," our own Jimmy Frischling completely fudget it! Watch as Jimmy hilariously blanks on Voodoo Doughnut. Catch the full Voodoo Doughnut episode on Hospitality Hangout! #VoodooDoughnut #JeopardyFail #HospitalityHangout…
Big Chicken Joins Craveworthy Brands – Here’s What No One Else Is Telling You! On this episode of Hospitality Hangout, we explore the latest hospitality trends, strategies, and brand experiences with industry leaders Gregg Majewski and Josh Halpern. They take us behind the scenes of Big Chicken’s exciting move to…
Join Hospitality Hangout as Mike Fiato shares his powerful philosophy of hospitality, rooted in care, purpose, and emotional insight. Discover how a transformative trip to Disney shifted Mike's journey from restaurant owner to hospitality leader, sparking a passion for impactful guest experiences. Mike Fiato emphasizes empowering teams through meaningful training…
Will Brawley and ScheduleFly have proven success isn’t about size, it’s about authenticity, simplicity, and putting customers first. For over 15 years, ScheduleFly has empowered independent restaurants with easy to use scheduling software backed by unbeatable customer care. Will’s passion for hospitality goes beyond technology. He built ScheduleFly to support…
How did a sneaky dad lead to running Voodoo Doughnut? 🍩🧼 Chris Schultz, CEO of Voodoo Doughnut, reveals how his father tricked him into becoming a dishwasher—sparking a legendary hospitality career. From Starbucks and MOD Pizza to the wild world of Voodoo Doughnut, discover how unexpected beginnings lead to sweet…
Ever love doughnuts so much you'd say "I do"? 🍩💒 At Voodoo Doughnut, couples aren't just lining up for wild flavors—they’re tying the knot! CEO Chris Schultz shares the sweet story behind why doughnut weddings are trending at Voodoo. Catch the full interview on Hospitality Hangout for more tasty insights…
With a career spanning finance, operations, and brand leadership, Liz Williams knows a thing or two about shaking up the quick-service restaurant (QSR) industry. She discusses the art of brand reinvention, sharing how El Pollo Loco is modernizing its look, embracing technology, and staying true to its bold, citrus-marinated flavors.…
In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid, the co-founder and co-chief executive officer of Mighty Quinn's, to explore virtual restaurants, nationwide delivery, and making the transition to digital. Mighty Quinn’s is a restaurant…
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Chris Campbell, CEO at Review Trackers to explore the importance of restaurant reviews. Campbell founded Review Trackers over ten years ago and helps over fifty thousand restaurants in thirty-five…
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Schatzberg and Frischling chat with Wade Allen, senior vice president, head of innovation at…
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Brita Rosenheim, Partner at Culterra Capital and Venture Partner at Better Food Ventures to explore restaurant technology. Rosenheim got started with an interest in the food world and…
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Clayton Wood, Chief Executive Officer at Picnic, to explore solutions for solving labor shortages and automation in food preparation. Wood says when asked to share about himself, “So my…