Join Hospitality Hangout as Mike Fiato shares his powerful philosophy of hospitality, rooted in care, purpose, and emotional insight. Discover how a transformative trip to Disney shifted Mike's journey from restaurant owner to hospitality leader, sparking a passion for impactful guest experiences.
Mike Fiato emphasizes empowering teams through meaningful training and culture adjustments, highlighting chefs as essential cultural figures whose presence enriches guest interactions. His acclaimed book, The Hospitality Edge, translates decades of industry wisdom into practical strategies anyone can apply.
From cafes and coffee shops to airline lounges, Mike demonstrates that true hospitality doesn't require a castle—just purposeful leadership and authentic care.
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🌐 Learn more: https://www.thehospitalityhangout.com
📖 Mike’s Book: https://2ly.link/2601B
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