The Hospitality Hangout
The Hospitality Hangout
Join Michael Schatzberg aka Schatzy (The Restaurant Guy) and Jimmy Frischling (The Finance Guy) on The Hospitality Hangout as they explore hospitality, food service, and investment trends while connecting with industry leaders. Each week, receive insider insights and funny stories that shape the hospitality landscape. They live at the intersection of hospitality, food service, technology, and investment, connecting the biggest players and boldest ideas shaping the industry. Each week, they serve up funny, informative, and wildly entertaining conversations with the insiders who are leading a new era of hospitality. From emerging brands and breakthrough tech to industry trends and restaurant success stories, no topic is off the table. It’s where the who’s who of hospitality hangs out – packed with expert insights, laugh-out-loud moments, and must-know trends that keep you ahead of the game. 🍽️ Tune in, grab a drink, and let’s talk shop! 🚀
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Sept. 8, 2026

Jo Lambert on Olo’s Big Bet to Give Restaurants Their Guests Back

Jo Lambert on Olo’s Big Bet to Give Restaurants Their Guests Back

Olo COO Jo Lambert joins Hospitality Hangout to talk about the future of online ordering, loyalty, guest data, and the Olo App. This episode gets into second-party ordering, commission-free orders, Spendgo, AI, personalization, ghost kitchens, drone delivery, and how Olo is helping restaurants keep control of the guest relationship.

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Jo Lambert, COO of Olo, joins Hospitality Hangout live from Prosper for a conversation about the future of restaurant technology, online ordering, loyalty, guest data, and the next chapter of digital hospitality.

Jo brings a unique background to the restaurant industry, with leadership experience across American Express, PayPal, Venmo, Yahoo, Yahoo Finance, Yahoo Sports, TechCrunch, AOL, and global consumer technology. In this episode, she shares why she made the move into restaurant tech, what drew her to Olo founder Noah Glass’ vision, and why the industry still has so much room to grow through better digital tools.

The conversation centers on Olo’s big bet: helping restaurants build stronger direct relationships with guests. Jo explains the Olo Network, the upcoming Olo App, and the idea of second-party ordering, a model designed to sit between first-party and third-party while helping restaurants keep guest data, protect margin, and create new demand channels.

Episode Credits:

  • Produced by: Branded Hospitality Media
  • Hosted by: Michael Schatzberg, Jimmy Frischling
  • Producer: Julie Zucker
  • Creative Director: Adam Levine
  • Show Runner: Drewe Raimi
  • Post Production: Three Cheers Creative

www.thehospitalityhangout.com


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