Ever been halfway through a shift and thought, “If they’d just change this one thing, my life would be so much easier”? Adam Modzel remembers having that thought behind the counter at Starbucks.
He went from barista to regional vice president there. Now, as chief operating officer of Bagel Brands, he wants to spend time in the bakeries for a pretty simple reason: somebody working the counter today is probably having that same thought. He wants to hear it.
Schatzy calls it Adam’s “pastor heart.” If you’ve ever worked a register, waited tables, or made coffee through a morning rush, what’s one thing you wish your boss had asked you?
#Starbucks #BagelBrands #HospitalityHangout
