Browse every Hospitality Hangout episode featuring conversations with restaurant executives, hospitality innovators, and emerging industry leaders.
76
April 12, 2022
LIVE FROM RFIS
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road at the Restaurant Franchising & Innovation Summit in Nashville. Schatzberg and Frischling chat with Laura Rea Dickey, CEO of Dickey’s Barbecue Restaurants, Inc., Josh Goodman, Founder & CEO, of PourMyBeer, Cherryh Cansler, Editor of FastCasual.com and VP of Events at Networld Media Group, and Josh Halpern, CEO at Big Chicken, about the summit and latest i...
Guest: Josh Halpern
75
April 5, 2022
Designing to the Customer Journey | Season 6, Vol. 11: Dine Brands
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Scott Gladstone, SVP of Strategy and Innovation at Dine Brands, to discuss the state of the industry, virtual brands, and how new technologies and innovations are going to drive sales moving forward. Gladstone talks about the state of the industry and shares that consumers are returning to Dine Brands restaurants in record numbers. In addition to consumers din...
74
March 29, 2022
A Birdseye View of the Restaurant Industry | Season 6, Vol. 10: Food News Media
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Danny Klein, Editorial Director at Food News Media, about his unique leap into the industry and the debate regarding pizza and tech. Klein shares why Food News Media offers free magazine subscriptions to industry professionals. He talks about the outlet covering both QSR and FSR segments. Klein says the company’s day one goal was to help operators run their rest...
73
March 21, 2022
Helping Organizations Thrive | Season 6, Vol. 9: Blanket
In the latest episode of Hospitality Hangout, Jimmy Frischling “The Finance Guy” and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Michael "MJ" Jacober, Founder / CEO at Blanket, about the show, participating in Start-Up Alley and restaurant-technology being highlighted at MURTEC. Blanket Founder and CEO, Michael “MJ” Jacober stops by for his second time on the podcast to discuss Blanket’s mission to help multi-unit operations and fr...
72
March 15, 2022
LIVE FROM MURTEC IN LAS VEGAS
In the latest episode of Hospitality Hangout, Jimmy Frischling “ The Finance Guy” and Sterling Douglass “The Technology Guy”, were on the road and live at MURTEC Las Vegas, where they chat with Phil Crawford, Chief Technology Officer at CKE Restaurants, Inc., Tom Seeker, Chief Information Officer at Earl Enterprises and Astrid Isaacs, Chief Technology Officer at Bloomin’ Brands Inc., about the show and restaurant-technology being highlighted at MURTEC. Crawford stops by for his second time on t...
71
March 8, 2022
The Digital Consumer Experience | Season 6, Vol. 8: Flipdish
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with John DiLoreto, president and general manager North America at Flipdish about digitally connecting restaurants to their customers. DiLoreto leads the business for North America at Flipdish. It is a digital technology company focused on the hospitality industry. DiLoreto says, “Specifically what we focus on at Flipdish is what we call the digital consumer experi...
70
March 1, 2022
The Best Damn Chicken Finger | Season 6, Vol. 7: Sticky's
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Jon Sherman, chief executive officer and co-founder at Sticky's Finger Joint about becoming an entrepreneur, developing a new brand, and the lessons learned. Sticky’s Finger Joint was founded in New York City ten years ago in 2012. Sherman says Sticky's makes boneless, fried and grilled chicken and it is paired with eighteen different dipping sauces with diff...
69
Feb. 22, 2022
Growing Emerging Concepts | Season 6, Vol. 6: Savory
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chats with Alonso Castañeda, vice president of brand development and strategy at Savory Restaurant Fund about finding emerging concepts and helping to develop the brand for fast growth. Castañeda says “the Savory Restaurant Fund is a fund that works and identifies brands in their infancy stage and when I say infancy I don't mean that the brand is brand new. They could b...
68
Feb. 15, 2022
Optimizing the Customer Experience | Season 6, Vol. 5: GoTab
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Tim McLaughlin, co-founder chief executive officer of GoTab, Inc., about technology that can optimize daily operations, while improving communication between restaurant operators and their guests. McLaughlin talks about his background, he says he has been developing software since he was young and then he went to school for mechanical engineering. McLaughlin s...
67
Feb. 8, 2022
The Current State of the Delivery Market | Season 6, Vol. 4: Lunchbox
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Nabeel Alamgir, chief executive officer and co-founder of Lunchbox about the current state of delivery and what the future will look like for restaurants. Alamgir who is on the 2021 Forbes list 30 under 30, is the co-founder of the digital ordering and marketing platform Lunchbox. The operating system for managing a restaurant's entire digital experience. Alam...
66
Feb. 1, 2022
The Convenience of Curbside | Season 6, Vol. 3: Curbit
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Scott Siegel, co-founder and chief executive officer at Curbit, about the continued critical component of pickup and takeaway in the restaurant business. Siegel talks about his background in commercial real estate, representing restaurant owners and how finding locations for their business inspired the development of Curbit. He realized that drive-thrus were a...
65
Jan. 25, 2022
Reducing Waste With Reusable Packaging | Season 6, Vol. 2 : Dispatch Goods
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Lindsey Hoell, founder and chief executive officer of Dispatch Goods about how restaurants can help reduce waste with reusable packaging. Hoell had a career in cardiac surgery first on the clinical side and then started selling the equipment in Hawaii. She is a surfer and was confronted by plastic pollution in her favorite surf breaks. Hoell got involved with ...
64
Jan. 18, 2022
Using AI to Achieve Consistent Service | Season 6, Vol. 1: Agot.AI
In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' kick off season six and chat with Evan DeSantola, Co-Founder & CEO at Agot AI about using AI to achieve consistent service. DeSantola and his co-founder Alex Litzenberger met at Carnegie Mellon University when they had come up with the idea for Agot AI. They had noticed the advances in computer vision perception technologies were not being commercialized. DeSantola says...
63
Jan. 12, 2022
LIVE FROM CES IN LAS VEGAS
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road and live at CES Las Vegas, where they chat with Michael Wolf, founder, chief executive officer, and editor in chief at The Spoon, Picnic’s founder and chief executive officer, Clayton Wood, Steven Sperry, co-founder and chief executive officer at Minnow and Ritukar Vijay, founder and chief executive officer at Ottonomy, Inc., about the show and fo...
62
Dec. 28, 2021
AI in Your Restaurant | Season 5, Vol. 12: Valyant AI
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Rob Carpenter, founder and chief executive officer at Valyant AI about automated order taking for quick service restaurants. Carpenter says, “There's a little bit of a labor crunch out there, one point seven million unfilled positions across the hospitality industry right now. So what we do is stick revolutionary cutting edge technology into your restau...
61
Dec. 21, 2021
Embracing and Adopting Tech | Season 5, Vol. 11: Hatco Corporation
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with David Rolston, president and chief executive officer at Hatco Corporation about automation and efficiency in foodservice equipment. Rolston has an engineering background and has been with Hatco for twenty seven years. Hatco was the first to recognize the need to sanitize dishware and developed the technology to do so. Hatco, now one hundred percent empl...
60
Dec. 14, 2021
BRANDED FROM THE ROAD AT RLC
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” were on the road at the Restaurant Leadership Conference in Arizona. Schatzberg and Frischling chat with Steve Heeley, chief executive officer at Pokéworks, Dirk Izzo, president and general manager at NCR Hospitality, Sterling Douglass, co-founder and chief executive officer at Chowly,Inc., and Alan Hickey, co-founder of VROMO. Heeley from Pokéworks stops by and ...
Guest: Sterling Douglass
59
Dec. 7, 2021
The Current State of the Restaurant Industry | Season 5, Vol. 10: Informa’s Restaurant & Food Group
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Sam Oches, Editorial Director at Informa's Restaurant & Food Group. Oches, who started out as a reporter but had never worked in the restaurant space, this past May became the Editorial Director at Informa where they cover restaurants, supermarkets, food management, hospitality news, and recently added podcasts. Oches talks about how he ended up in the...
58
Nov. 30, 2021
The Customer Management Solution | Season 5, Vol. 9: SEVENROOMS
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Joel Montaniel, chief executive officer and co-founder of SEVENROOMS about helping operators build their direct and personalized relationship with guests. SEVENROOMS is a guest experience and retention platform that works on helping operators utilize guest data to provide experiences that boost business. Montaniel says, “So many many years ago we tried ...
57
Nov. 23, 2021
Robots in the Kitchen | Season 5, Vol. 8: Miso Robotics
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Massimo Noja De Marco, chief executive officer at Piestro and a founder at Kitchen United about robotics in the food industry. Noja De Marco talks about how he grew up in hospitality, his mother was a chef and his grandfather ran seven hotels making him seventh generation in hospitality. He says, “this is what I live and breathe and I’m having so much fu...
56
Nov. 17, 2021
LIVE FROM FOOD ON DEMAND IN LAS VEGAS
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to Food On Demand in Las Vegas. Schatzberg and Frischling chat with Michael Beacham, president of Reef, Zack Oates, chief executive officer at Ovation, Tom Kaiser, senior editor at Franchise Times Magazine, and Trish Giordano, chief sales and marketing officer at Earl Enterprises. Beacham talks about how ghost kitchens have grown as a category over ...
55
Nov. 16, 2021
The Importance of Keeping It Simple | Season 5, Vol. 7: Gala Capital Partners
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Anand Gala, managing partner at Gala Capital Partners to explore what insights a well experienced investor can bring to your business. Gala shares his early introduction at nine years old to the restaurant industry while working for his family's business at Jack In The Box as a franchisee. After college Gala talks about becoming a franchisee of Applebe...
54
Nov. 9, 2021
A World-Class Customer Experience | Season 5, Vol. 6: Snackpass
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Kevin Tan, co-founder and chief executive officer at Snackpass to explore a social ordering platform for restaurants and the customer experience. Snackpass is the company Tan co-founded with Jamie Marshall while they were students in college. Tan says, “It’s a social ordering platform for restaurants, you can skip the line and the wait, it’s much more co...
53
Nov. 2, 2021
The Multi-Restaurant Ordering Experience | Season 5, Vol. 5: Kitchen United
In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Atul Sood, Chief Business Officer at Kitchen United to explore the multi-restaurant ordering experience. Sood shares his background that included leading global food delivery partnerships for McDonalds during a time Doordash and Postmates were just getting off the ground and UberEats didn’t exist. He had the opportunity to set up global partnerships in ...