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Videos

June 17, 2025

Guac, Grit, and Guest Experience: The bartaco Playbook

Live from RLC’s Influencer Alley, this episode of the Hospitality Hangout features Anthony Valletta, CEO and President of bartaco, the elevated street food concept redefining fun dining and guest connection. Anthony shares sharp hospitality insights and bold strategies behind bartaco’s rise — from creating a seamless guest experience through a…

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June 12, 2025

Building Brands with Flavor & Foresight: A Conversation with Potbelly’s CEO

In this kickoff episode of Hospitality Hustlers—powered by Toast—we sit down with Bob Wright, the CEO of Potbelly, to dig into what it takes to transform a beloved sandwich chain into a tech-forward, trend-setting brand. Bob shares expert insights on the intersection of food service, emerging brands, and breakthrough technology,…

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June 10, 2025

Hospitality Hangout | Bold Moves & Better Bowls: Restaurant Transformation with WOWorks CEO Kelly...

Hosted by The Restaurant Guy and The Finance Guy, Hospitality Hangout delivers hospitality stories, loud ideas, and insider strategies from top hospitality insiders driving change. In this episode, we’re chopping it up with Kelly Roddy, CEO of WOWorks, the brand group behind better-for-you concepts like Saladworks, Frutta Bowls, and more.…

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June 10, 2025

Hospitality Hangout | The Smart Playbook for Digital Hospitality & Restaurant Growth

Hosted by The Restaurant Guy and The Finance Guy, Hospitality Hangout delivers hospitality stories, loud ideas, and insider strategies from the most influential hospitality insiders in the game. In this episode, we sit down with Alison Quinn, CEO of Dinova, to talk restaurant transformation, the power of connecting players in…

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June 3, 2025

Michael Beacham on CPK’s Bold Recipe for Restaurant Transformation

In this can't-miss episode of Hospitality Hangout, we sit down with Michael Beacham, President of California Pizza Kitchen, for an entertaining and insightful conversation packed with hospitality stories, expert insights, and insider knowledge. Beacham shares how CPK is embracing restaurant transformation, navigating today’s biggest hospitality trends, and staying ahead in…

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June 2, 2025

Free Subs for Danny DeVito? How Jersey Mike’s Landed a Legend and Built a Cult Following

What do you get when you mix a legendary sandwich shop, a Hollywood icon, and an $8 billion handshake? One hell of a Hospitality Hangout episode. Mike Manzo, COO of Jersey Mike’s, joins the show to dish on how the brand became a cult favorite—with over 3,000 locations, a relentless…

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June 2, 2025

Tech-Driven Hospitality: Amir Hudda on the Evolution of Food Service

What happens when cutting-edge tech meets old-school hospitality? In this episode, we sit down with Amir Hudda, CEO of Qu, to unpack the evolution of restaurant management in a rapidly changing world. From emerging brands to enterprise breakthroughs, Amir shares candid insights on the tech reshaping food service, the trends…

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April 16, 2025

From Docks to Disruption: Michael Ungaro on Restaurant Transformation, Trends & Hilarious Food Tales

In this episode of Hospitality Hangout, hosts Michael Schatzberg, "The Restaurant Guy," and Jimmy Frischling, "The Finance Guy," sit down with Michael Ungaro, CEO and third-generation owner of the iconic San Pedro Fish Market, featured in Amazon Prime’s hit show "Kings of Fi$h." Ungaro shares his remarkable journey transforming a…

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April 8, 2025

Hospitality Hangout | Inside Moe’s: Rewards, Branding & Big Hospitality Moves

🌯 Moe’s Rewards, brand power, and bold hospitality strategies—Mike Smith, Chief Brand Officer at Moe’s Southwest Grill, spills it all! In this episode of Hospitality Hangout, we dive into: 🔥 How Moe’s Rewards is driving guest loyalty 🔥 The power of restaurant branding in fast casual 🔥 Bold moves that…

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April 1, 2025

Hospitality Hangout | Behind the BIG Deal: This Is What Success in Hospitality Looks Like

Big Chicken Joins Craveworthy Brands – Here’s What No One Else Is Telling You! On this episode of Hospitality Hangout, we explore the latest hospitality trends, strategies, and brand experiences with industry leaders Gregg Majewski and Josh Halpern. They take us behind the scenes of Big Chicken’s exciting move to…

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April 1, 2025

Hospitality Hangout | Guest Experience as a Strategy with Mike Fiato of Eurest

Join Hospitality Hangout as Mike Fiato shares his powerful philosophy of hospitality, rooted in care, purpose, and emotional insight. Discover how a transformative trip to Disney shifted Mike's journey from restaurant owner to hospitality leader, sparking a passion for impactful guest experiences. Mike Fiato emphasizes empowering teams through meaningful training…

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March 20, 2025

Hospitality Hangout | The Smartest Move in Restaurant Tech Is Simplicity and ScheduleFly Proves It

Will Brawley and ScheduleFly have proven success isn’t about size, it’s about authenticity, simplicity, and putting customers first. For over 15 years, ScheduleFly has empowered independent restaurants with easy to use scheduling software backed by unbeatable customer care. Will’s passion for hospitality goes beyond technology. He built ScheduleFly to support…

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March 11, 2025

Spicy Strategies: How El Pollo Loco Stays Hot in QSR

With a career spanning finance, operations, and brand leadership, Liz Williams knows a thing or two about shaking up the quick-service restaurant (QSR) industry. She discusses the art of brand reinvention, sharing how El Pollo Loco is modernizing its look, embracing technology, and staying true to its bold, citrus-marinated flavors.…

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March 8, 2025

Getting Back to Business as Usual | Season 4, Vol. 3: Mighty Quinn's Barbeque

In the latest episode of the Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Micha Magid, the co-founder and co-chief executive officer of Mighty Quinn's, to explore virtual restaurants, nationwide delivery, and making the transition to digital. Mighty Quinn’s is a restaurant…

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March 8, 2025

Taking Control of Restaurant Reviews | Season 4, Vol. 13: Review Trackers

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Chris Campbell, CEO at Review Trackers to explore the importance of restaurant reviews. Campbell founded Review Trackers over ten years ago and helps over fifty thousand restaurants in thirty-five…

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March 8, 2025

LIVE FROM FSTEC

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” take the show to the first in-person trade show, FSTEC 2021 where restaurants and technology connect. Schatzberg and Frischling chat with Wade Allen, senior vice president, head of innovation at…

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March 8, 2025

The Rise of Tech | Season 5, Vol. 1: Better Food Ventures

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Brita Rosenheim, Partner at Culterra Capital and Venture Partner at Better Food Ventures to explore restaurant technology. Rosenheim got started with an interest in the food world and…

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March 8, 2025

Solving the Labor Shortage | Season 5, Vol. 3: Picnic

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Clayton Wood, Chief Executive Officer at Picnic, to explore solutions for solving labor shortages and automation in food preparation. Wood says when asked to share about himself, “So my…

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March 8, 2025

Wings Burgers & BBQ | Season 5, Vol. 2: Dickey's Barbecue Restaurants

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Carissa De Santis, chief information officer at Dickey’s Barbecue Restaurants to explore hospitality technology and what’s in the pipeline for Dickey’s Barbecue. De Santis talks about building Dickey’s…

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March 8, 2025

The Dark Kitchen | Season 5, Vol. 4: Wow Bao

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Geoff Alexander, President and chief executive officer, to explore using dark kitchens to generate revenue. . Alexander talks about how he started back in 1993 with the privately…

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March 8, 2025

The Multi-Restaurant Ordering Experience | Season 5, Vol. 5: Kitchen United

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “ The Finance Guy” chat with Atul Sood, Chief Business Officer at Kitchen United to explore the multi-restaurant ordering experience. Sood shares his background that included leading global food delivery partnerships for McDonalds during…

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March 8, 2025

A World-Class Customer Experience | Season 5, Vol. 6: Snackpass

In the latest episode of Hospitality Hangout podcast, Michael Schatzberg “The Restaurant Guy” and Jimmy Frischling “The Finance Guy” chat with Kevin Tan, co-founder and chief executive officer at Snackpass to explore a social ordering platform for restaurants and the customer experience. Snackpass is the company Tan co-founded with Jamie…

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March 8, 2025

The Current State of the Delivery Market | Season 6, Vol. 4: Lunchbox

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Nabeel Alamgir, chief executive officer and co-founder of Lunchbox about the current state of delivery and what the future will look like for restaurants. Alamgir who is on the 2021…

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March 8, 2025

Reducing Waste With Reusable Packaging | Season 6, Vol. 2 : Dispatch Goods

In the latest episode of Hospitality Hangout, Michael Schatzberg “The Restaurant Guy'' and Jimmy Frischling “The Finance Guy'' chat with Lindsey Hoell, founder and chief executive officer of Dispatch Goods about how restaurants can help reduce waste with reusable packaging. Hoell had a career in cardiac surgery first on the…

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